Terms of Service

These terms govern your use of wastedpenguinz.com and the Wasted Penguinz mobile and desktop apps ("the service"). By creating an account you accept them.

1. Your account

• You must be at least 13 years old.
• Keep your password to yourself. You are responsible for what happens through your account.
• One person, one account. Do not impersonate anyone else.
• You can delete your account at any time from Settings → Delete account.

2. How to behave here

This is a community around a music act. Do not:

• harass, threaten, bully or target anyone;
• post hateful content directed at people for who they are;
• post sexual content involving minors, or any illegal material — this is reported to the authorities;
• spam, advertise, or run scams and phishing;
• upload malware, or try to break, overload or probe the service;
• post other people's private information;
• share the copyrighted work of others without the right to do so.

3. Moderation

Our staff may remove content, mute, time out, ban or delete accounts that break these terms. We aim to be fair and proportionate, and serious cases are decided by the owner. If you think a decision was wrong, email us and we will look at it again — but we cannot promise to reverse it.

4. Your content

What you post stays yours. By posting it you give us a non-exclusive, worldwide, royalty-free licence to store, display and distribute it within the service so that it can be shown to other members — nothing more. That licence ends when the content is deleted, except for copies already in backups and for content retained as described in the Privacy Policy.

Everything Wasted Penguinz supplies — the name, logo, artwork, music and the software itself — remains ours.

5. VIP subscriptions

• VIP is a recurring subscription, billed monthly through Stripe until you cancel.
• Cancel whenever you like. Your VIP status runs until the end of the period you have already paid for; we do not refund part of a period.
• Perks may change over time. If we remove something significant we will say so in advance.
• Prices include Swedish VAT where applicable.

6. Donations

Donations are voluntary and support the artists. They are not a purchase, and they are not refundable. Any XP, badges or perks that come with a donation are a thank-you, not a product.

7. Shop orders

• Prices are shown including VAT. Shipping is added at checkout and depends on destination.
• A contract is formed when we confirm your order by email.
• Right of withdrawal: as a consumer in the EU you may cancel a purchase of goods within 14 days of receiving it, under the Swedish Distance Contracts Act (lag 2005:59 om distansavtal). Contact us and return the goods unused in their original condition; we refund what you paid for the goods.
• Faulty or wrongly delivered goods: contact us and we will put it right.
• Orders are shipped by PostNord. Delivery times are estimates, not guarantees.

8. Personal services

Video greetings and signed items are made individually for you. Because they are personalised, the 14-day right of withdrawal does not apply once work has begun — this is the exception in the Distance Contracts Act for goods made to the consumer's specification. If we cannot deliver, you get a full refund.

9. Availability

We do our best to keep the service running, but we do not guarantee it will always be available or free of faults. We may change or discontinue features. Planned maintenance is announced in the chat where we can.

10. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, lost data, or loss caused by something outside our reasonable control. Nothing here limits liability that cannot be limited by law — including liability for intent, gross negligence, or your rights as a consumer.

11. Ending things

You may stop using the service and delete your account at any moment. We may suspend or close an account that breaks these terms. If we close a paid subscription without cause, we refund the unused part.

12. Law and disputes

Swedish law applies. If you are a consumer you keep the protection of the mandatory rules of your own country of residence.

If we disagree and cannot solve it between us, you can turn to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, arn.se, or use the European Commission's online dispute resolution platform. We follow ARN's recommendations.

13. Changes to these terms

We may update these terms. The date at the top always shows the current version, and we will announce significant changes in the app before they take effect.